Refund policy
Returns Policy (UK) – Sub 70 UK
Last updated: 05/05/2026
At Sub 70 UK, we are committed to providing high-quality golf equipment and excellent customer service. This Returns Policy outlines your rights under UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, as well as our store-specific returns process.
Returns Overview
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Returns accepted: Yes (defective and non-defective items)
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Return window: 28 days from delivery
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Product condition: New items only
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Return methods: By mail or in-store
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Exchanges: Not accepted
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Restocking fee: 15% (non-fault returns only)
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Refund processing time: Up to 10 business days
Your Right to Cancel (14-Day Cooling-Off Period)
If you purchase goods online, you have the legal right to cancel your order within 14 days of receiving your goods, for any reason.
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You must notify us within 14 days of delivery
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You then have a further 14 days to return the goods
To exercise your right to cancel, contact:
📧 returns@sub70golf.co.uk
Items must be:
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Unused and in original condition
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With all packaging and tags intact
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Accompanied by proof of purchase
28-Day Returns Policy
In addition to your statutory rights, we offer a 28-day returns policy.
To be eligible for a return:
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Items must be new, unused, and in original packaging
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All tags and protective materials must be intact
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Proof of purchase is required
Returns that do not meet these conditions may be refused.
How to Return an Item
To initiate a return:
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Email 📧 returns@sub70golf.co.uk with your order details
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Wait for return instructions and approval
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Return your item via post or in-store
Return Address:
Sub 70 UK
Unit 1, Morris Park
Glasgow
G5 0YE
United Kingdom
⚠️ Returns sent without prior approval may not be accepted.
Return Shipping, Labels & Fees
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Return shipping is the customer’s responsibility unless the item is faulty or incorrect
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Return labels must be downloaded and printed by the customer
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A 15% restocking fee applies to non-faulty returns
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Original delivery charges are non-refundable unless the return is due to our error
Non-Returnable Items & Custom Orders
The following items are non-returnable, except where faulty or not as described:
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Customised or made-to-order products (including custom-fit golf clubs, shaft upgrades, or personalised equipment)
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Gift cards
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Perishable or hygiene-sensitive items
Important: Any golf clubs or equipment built to your specification are final sale and cannot be returned unless faulty.
Faulty, Damaged or Incorrect Items
Under the Consumer Rights Act 2015, you are entitled to a remedy if goods are:
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Faulty
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Not as described
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Not fit for purpose
If your item is faulty or incorrect:
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Contact 📧 returns@sub70golf.co.uk immediately
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Provide details and photos where possible
If confirmed, we will:
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Offer a repair, replacement, or full refund
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Cover reasonable return shipping costs
Refunds
Once your return is received and inspected:
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You will be notified if your refund is approved
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Approved refunds are processed within 10 business days
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Refunds are issued to your original payment method
Your bank or card provider may take additional time to complete the transaction.
Condition of Returns
We reserve the right to reduce your refund if the item has been handled beyond what is necessary to inspect it. This is in line with UK consumer law.
Countries Covered
This returns policy applies to customers in the following countries:
United Kingdom, Ireland, Germany, France, Spain, Italy, Netherlands, Belgium, Austria, Denmark, Sweden, Norway, Finland, Portugal, Poland, Czechia, Hungary, Romania, Slovakia, Greece, Switzerland, Türkiye, Georgia
Contact Us
For all returns, refunds, or questions: